FAQs
What’s your shipping policy?
Typically, orders are fulfilled and shipped out within 2-3 business days and you’ll receive a notification when your order ships. This excludes Pre-Orders, where items are made to order and ship by the dates indicated on the pre-order.
Stay tuned to the top announcement bar on our home page for any changes to expected shipping schedules.
What’s your refund and exchange policy?
We currently offer free refunds and exchanges for any reason, within 30 days of purchase, on U.S. standard orders (with standard shipping rates; ie. expedited or overnight shipping is excluded) excluding Clearance/final sale items.
Just email us with your order number and the item(s) you wish to return/exchange and we will email you a pre-paid return shipping label. Please Note: Returns/exchanges take 5-10 days from the date we receive the items. You will receive an email confirmation once your return has been processed. Price differences will be charged or refunded to the original form of payment. If your replacement item is unavailable, you will be issued a refund. By completing the exchange, the customer acknowledges that exchange items are subject to product availability.
Where are you located?
We are an online shop that ships orders throughout the U.S. and Canada. We are based in Hilliard, Ohio and occasionally set up at in-person events throughout the U.S.; follow our Facebook and Instagram to see where we’ll be next!
Do you make custom designs for online customers?
We sometimes offer custom designs if they are above our order minimum of 24 or more. Email us for more information.
Do you offer bulk/group discounts?
For those looking for group discounts for special occasions (e.g. annual lake weekend with friends) we offer group discounts on certain items, such as coozies, for orders of 24 or more of the same item. Email us for more information.
Do you sell wholesale?
We currently sell wholesale to retailers throughout the U.S. If you think Lake Time would be a great addition to your shop, email us for more information.
Other questions? Email us at hello@laketimesupply.com